Frequently Asked Questions
Need personal assistance? Feel free to reach out — we’re happy to help with any order-related concerns.
Do you offer free shipping?
Yes, we provide free shipping on all orders within Malaysia. No minimum purchase is required.
Visit Our Shipping Policy
Can I return or exchange my item?
Absolutely. We accept returns and exchanges within 30 days of delivery for items that are new, unused, and in original packaging.
Visit Our Return and Refund Policy
When will I receive my refund?
Refunds are processed within 10 business days after we receive and inspect your return. You’ll be notified via email once the refund is issued.
Can I update or cancel my order after placing it?
If your order has not yet been processed, we’ll do our best to accommodate changes. Please contact us as soon as possible at info@seraphinevara.com.
How do I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking link so you can monitor its progress in real time.