Billing Terms & Conditions

Last updated: Aug 26, 2025

Accepted Payment Methods
At Seraphine Vara, we currently accept PayPal as our primary method of payment. Customers can conveniently complete their purchases through their PayPal accounts, using linked bank accounts, credit cards, or balance as permitted by the platform.

Currency for Transactions
All purchases made on our website are processed in MYR (Malaysian Ringgit). The total amount charged at checkout will reflect this currency. If your payment method is associated with a different currency, your provider may apply a conversion rate or transaction fee.

Secure Payment
We take the security of your transactions seriously. All payment data is processed through SSL (Secure Socket Layer) encryption, ensuring that your personal and payment information is protected during every transaction on our platform.

Shipping Policy Overview
We offer free shipping for all orders within Malaysia. Orders are typically processed within 1 to 3 business days and delivered within 3 to 5 business days after dispatch. For full details, including cut-off times and delivery terms, please review our Shipping Policy.

Return & Refund Policy Overview
If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your item, provided it is new and unused and in its original packaging. We also offer free return shipping and no restocking fee. Refunds are processed within 10 business days after we receive the returned item. For complete information, please see our Return & Refund Policy.

Privacy Policy Overview
Your privacy is important to us. Seraphine Vara is committed to protecting your personal information in accordance with applicable privacy laws in Malaysia. We collect and process your data solely for the purpose of fulfilling orders, providing customer service, and enhancing your shopping experience. Your information is never shared with third parties without your consent. For complete details on how your data is collected, stored, and used, please refer to our Privacy Policy.

Google Merchant Center Compliance
Seraphine Vara complies fully with Google Merchant Center policies. All billing information, checkout procedures, and product listings on our website are transparent, accurate, and maintained in accordance with the standards set by Google. Our aim is to provide a secure and trustworthy shopping experience for every customer.

Need Help?
If you have any questions about billing, payments, or related concerns, please contact us using the information below. Our customer support team is ready to assist you.

Store Name: Seraphine Vara

Email: info@seraphinevara.com

Address: Level 25, Menara Prestige, 1 Jalan Pinang, 50450 Kuala Lumpur, Malaysia

Operating Hours: Monday to Friday, 09:00AM to 18:00PM (GMT+8)

Contact Page: Visit Now

We strive to respond within 48 Business Hours